Services
Our Our Sales and Service Network is Based on Professionals. This Network Guarantees You Qualified Advice as Well as Assistance and the Supply of Original Spare Parts.
Technical Support
- Our Specialized Technicians Provide You with a Fast and Tailored Local Service, all in your Country's Language.
- Our Service is Available and Adapts to your Resource and Time Constraints to Remain at your Disposal Anywhere in the World.
- Our Technicians are Specialized Professionals and are Trained in your Applications, Thus Offering You Proactive Service.
- Technical Support is Available by Phone with Technicians Specialized in your Products and Packaging Lines.
- Remote Control, this Option is an Undeniable Added Value for the Customer. It Allows our Programmers to Remotely Control your Machines to Diagnose Possible Breakdowns and Communicate the Action Plan Directly to You.
Spare Parts
- Spare Parts are Stocked within our Distributor Network to Provide Them to You in the Shortest Possible Time.
- Replacement with Original Parts Guarantees Better Quality.
- Sale of First-Aid Spare Parts Kits when Purchasing the Machine.
- Parts for Machines, Options and Accessories.
Installation and Industrial Commissioning
- Installations Carried out by Specialists.
- Training Included in Commissioning.
- Possibility to Receive the Machine at the Factory to Check its Proper Functioning According to Customer Criteria before Shipment.
Manuals, each Machine is Supplied with the Following Manuals:
- Instruction Manual
- Maintenance Manual with Detailed Spare Parts List
- Documentation of Cleaning and Maintenance Procedures
Training
- In-house Team of Specialized Trainers.
- We Offer Training at the Factory and Directly at the Customer's Site.
- Specific On-Site or Factory Training Dedicated to Maintenance Personnel.
- Remote Training (Videoconference).
- Training is Included in Commissioning. The Training Includes Machine Operation, Explanations of Cleaning and Maintenance Operations, and Explanations of Safety Rules.
Maintenance Program
- We Provide You with a Preventive Maintenance Service. These Maintenance Operations Can be Adapted to each Need.